Call routing
Route every tracked response by state, campaign tier, team, or agent. Capacity controls keep distribution aligned with how your operation is staffed.
Details
Call routing
Route every tracked response by state, campaign tier, team, or agent. Capacity controls keep distribution aligned with how your operation is staffed.
- Route inbound calls by state, tier, team, or agent.
- Set per-agent call caps.
- Handle overflow and adjust routing priorities.